Delivery & Returns
Standard Delivery is FREE within the UK.
At present we only deliver to the UK as standard. However, if you would like to send a gift outside of the UK, please contact us at firstname.lastname@example.org before you place your order and we will look into options and costings for you.
We aim to dispatch all orders within 1-2 business days. Our standard delivery service is Royal Mail Signed For 2nd Class. For larger boxes we use myHermes.
Our letterbox friendly packages are sent by Royal Mail 1st Class service.
Deliveries will usually arrive within three - five working days. Delivery to remote areas such as the Highlands and Islands of Scotland, the Isle of Man or the Isle of Wight may take longer.
You'll find an option at checkout to select Express Delivery at an additional cost. We use Royal Mail or DPD for this service.
If you need your MiniBoo box to arrive ASAP or on a specific date, email us at email@example.com before you place your order and we’ll do what we can to help.
Please allow 10 working days before contacting us regarding lost parcels.
If for any reason you are unsatisfied with your gift then please get in touch and we will do our best to resolve any problems.
In the unlikely event your order arrives damaged please contact us at firstname.lastname@example.org within seven days of receiving your parcel to discuss a replacement.
Cancellation & Returns
You can cancel the purchase of goods within 14 working days of placing your order by emailing email@example.com.
Once we have received your email we will provide you with a returns address - please send received goods back to us at your own cost (unless we delivered the item to you in error or the item is damaged) and within 14 days from the time of your cancellation email.
We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
Returns are not usually accepted on food items due to hygiene reasons.